{"id":15627,"date":"2026-01-20T09:12:45","date_gmt":"2026-01-20T09:12:45","guid":{"rendered":"https:\/\/giocup.pt\/warranties-and-returns\/"},"modified":"2026-04-30T15:46:20","modified_gmt":"2026-04-30T14:46:20","slug":"warranties-and-returns","status":"publish","type":"page","link":"https:\/\/giocup.pt\/en\/warranties-and-returns\/","title":{"rendered":"Warranties and Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15627\" class=\"elementor elementor-15627 elementor-12372\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66c33d9 e-flex e-con-boxed e-con e-parent\" data-id=\"66c33d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-639256a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"639256a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranties and Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1b20f3 e-flex e-con-boxed e-con e-parent\" data-id=\"e1b20f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2efb31c elementor-widget elementor-widget-text-editor\" data-id=\"2efb31c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Right of Withdrawal (14 Days)<\/h5><ul><li>The customer may exercise the right of withdrawal within 14 days from the date of receipt of the goods, without needing to provide a reason, under Decree-Law No. 24\/2014. The request is considered timely if sent before the deadline. It may be submitted via a clear statement (email) or through the standard form on this page. <br>Requests sent electronically (email or form) will receive confirmation of receipt within 24 hours.<\/li><li>Exception for health\/hygiene reasons (seal)<br>For intimate products, the packaging includes an inviolable hygiene seal. If the seal is opened after delivery, the legal exception applies: the right of withdrawal cannot be exercised. As long as the seal remains intact, withdrawal is possible.  <\/li><li>Conditions and options when withdrawal is applicable:<br>With the hygiene seal intact, the customer may choose between:<br>\u2022 Refund of the amount paid; or<br>\u2022 Exchange for another size\/variant of equal value (any price differences will be <br>adjusted before reshipping). <br>In both cases, accessories and packaging must be returned in proper condition to allow <br>verification of the seal integrity and transport.<\/li><li>Return costs are generally borne by the customer, except in cases of shipping error or defective product. The refund is processed using the same payment method after receipt and verification. The company may withhold the refund until the goods are received or proof of return is provided. <\/li><li>Double packs (single seal)<br>Opening the seal of the pack results in the loss of the right of withdrawal for the entire pack.<\/li><\/ul><h6> <\/h6><h6><strong>How to submit a request:<\/strong><br>Send an email indicating order number, delivery date, product\/size and desired option <br>(refund\/exchange), or complete and submit the standard withdrawal form below.<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0427cd elementor-absolute elementor-widget elementor-widget-image\" data-id=\"c0427cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"84\" height=\"50\" src=\"https:\/\/giocup.pt\/wp-content\/uploads\/2025\/12\/flor_298.webp\" class=\"attachment-medium size-medium wp-image-14653\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25fd1ab elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"25fd1ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"form_garantias_devolucoes\" name=\"Formul\u00e1rio - Garantias e Devolu\u00e7\u00f5es\" aria-label=\"Formul\u00e1rio - Garantias e Devolu\u00e7\u00f5es\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"15627\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"25fd1ab\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCustomer Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_c8cb096 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c8cb096\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tConsumer Advice Centre\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c8cb096]\" id=\"form-field-field_c8cb096\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_e908884 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e908884\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelephone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_e908884]\" id=\"form-field-field_e908884\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-message elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOrder number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[message]\" id=\"form-field-message\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_76ab72a elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_76ab72a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tProduct\/Model\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_76ab72a]\" id=\"form-field-field_76ab72a\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_27b6e57 elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_27b6e57\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOrder Date\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_27b6e57]\" id=\"form-field-field_27b6e57\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_143b868 elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_143b868\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDate of receipt\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_143b868]\" id=\"form-field-field_143b868\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_b952ad1 elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b952ad1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDesired option\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_b952ad1]\" id=\"form-field-field_b952ad1\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Select an option<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Refund\">Refund<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Exchange for a different size\/variant\">Exchange for a different size\/variant<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_2277071 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2277071\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_2277071]\" id=\"form-field-field_2277071\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_843d0e3 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_843d0e3]\" id=\"form-field-field_843d0e3\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_843d0e3\">By submitting this, you confirm that you are exercising your right of withdrawal in accordance with the applicable terms.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_ed66ecf elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_ed66ecf\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Ld0Mq0sAAAAAKPwHAeHovgZe25gUzwF7jJytNro\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-xs\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2441cbe elementor-absolute elementor-widget elementor-widget-image\" data-id=\"2441cbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"740\" src=\"https:\/\/giocup.pt\/wp-content\/uploads\/2025\/10\/Grupo-281_produtos.webp\" class=\"attachment-large size-large wp-image-14550\" alt=\"\" srcset=\"https:\/\/giocup.pt\/wp-content\/uploads\/2025\/10\/Grupo-281_produtos.webp 830w, https:\/\/giocup.pt\/wp-content\/uploads\/2025\/10\/Grupo-281_produtos-600x555.webp 600w, https:\/\/giocup.pt\/wp-content\/uploads\/2025\/10\/Grupo-281_produtos-300x278.webp 300w, https:\/\/giocup.pt\/wp-content\/uploads\/2025\/10\/Grupo-281_produtos-768x711.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranties and Returns Right of Withdrawal (14 Days) The customer may exercise the right of withdrawal within 14 days from the date of receipt of the goods, without needing to provide a reason, under Decree-Law No. 24\/2014. The request is considered timely if sent before the deadline. It may be submitted via a clear statement [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15627","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/giocup.pt\/en\/wp-json\/wp\/v2\/pages\/15627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/giocup.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/giocup.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/giocup.pt\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/giocup.pt\/en\/wp-json\/wp\/v2\/comments?post=15627"}],"version-history":[{"count":1,"href":"https:\/\/giocup.pt\/en\/wp-json\/wp\/v2\/pages\/15627\/revisions"}],"predecessor-version":[{"id":15628,"href":"https:\/\/giocup.pt\/en\/wp-json\/wp\/v2\/pages\/15627\/revisions\/15628"}],"wp:attachment":[{"href":"https:\/\/giocup.pt\/en\/wp-json\/wp\/v2\/media?parent=15627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}