{"id":15630,"date":"2026-01-20T09:12:45","date_gmt":"2026-01-20T09:12:45","guid":{"rendered":"https:\/\/giocup.pt\/garanties-et-retours\/"},"modified":"2026-04-30T15:46:21","modified_gmt":"2026-04-30T14:46:21","slug":"garanties-et-retours","status":"publish","type":"page","link":"https:\/\/giocup.pt\/fr\/garanties-et-retours\/","title":{"rendered":"GARANTIES ET RETOURS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15630\" class=\"elementor elementor-15630 elementor-12372\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66c33d9 e-flex e-con-boxed e-con e-parent\" data-id=\"66c33d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-639256a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"639256a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">GARANTIES ET RETOURS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1b20f3 e-flex e-con-boxed e-con e-parent\" data-id=\"e1b20f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2efb31c elementor-widget elementor-widget-text-editor\" data-id=\"2efb31c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Droit de r\u00e9tractation (14 jours)<\/h5><ul><li>Le client peut exercer son droit de r\u00e9tractation dans un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception du produit, sans avoir \u00e0 fournir de motif, conform\u00e9ment au D\u00e9cret-loi n\u00b0 24\/2014. La demande est consid\u00e9r\u00e9e comme valide si elle est envoy\u00e9e avant l\u2019expiration du d\u00e9lai. Elle peut \u00eatre faite par d\u00e9claration explicite (email) ou via le formulaire type disponible sur cette page. Les demandes envoy\u00e9es par voie \u00e9lectronique (email ou formulaire) re\u00e7oivent un accus\u00e9 de r\u00e9ception dans un d\u00e9lai de 24 heures.<\/li><li>Exception pour des raisons de sant\u00e9\/hygi\u00e8ne (scell\u00e9)<br>S\u2019agissant d\u2019un produit intime, l\u2019emballage comporte un scell\u00e9 hygi\u00e9nique inviolable. Si ce scell\u00e9 est ouvert apr\u00e8s la livraison, l\u2019exception l\u00e9gale s\u2019applique : le droit de r\u00e9tractation ne peut pas \u00eatre exerc\u00e9. Tant que le scell\u00e9 reste intact, la r\u00e9tractation est possible.  <\/li><li>Conditions et options lorsque la r\u00e9tractation est possible :<br>Avec le scell\u00e9 intact, le client peut choisir entre :<br>\u2022 Le remboursement du montant pay\u00e9 ; ou<br>\u2022 L\u2019\u00e9change contre une autre taille\/variante de valeur \u00e9quivalente (les \u00e9ventuelles diff\u00e9rences de prix sont ajust\u00e9es avant r\u00e9exp\u00e9dition).<br>Dans les deux cas, les accessoires et l\u2019emballage doivent \u00eatre retourn\u00e9s en bon \u00e9tat afin de permettre la v\u00e9rification de l\u2019int\u00e9grit\u00e9 du scell\u00e9 et du transport.<\/li><li>Les frais de retour sont en r\u00e8gle g\u00e9n\u00e9rale \u00e0 la charge du client, sauf en cas d\u2019erreur d\u2019exp\u00e9dition ou de produit d\u00e9fectueux. Le remboursement est effectu\u00e9 via le m\u00eame moyen de paiement apr\u00e8s r\u00e9ception et v\u00e9rification. L\u2019entreprise peut retenir le remboursement jusqu\u2019\u00e0 r\u00e9ception des biens ou preuve d\u2019exp\u00e9dition. <\/li><li>Packs doubles (scell\u00e9 unique)<br>L\u2019ouverture du scell\u00e9 du pack entra\u00eene la perte du droit de r\u00e9tractation pour l\u2019ensemble du pack.<\/li><\/ul><h6> <\/h6><h6><strong>Comment faire une demande :<\/strong><br>Envoyez un email en indiquant le num\u00e9ro de commande, la date de r\u00e9ception, le produit\/taille et l\u2019option souhait\u00e9e (remboursement\/\u00e9change), ou remplissez et soumettez le formulaire type de r\u00e9tractation ci-dessous.<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0427cd elementor-absolute elementor-widget elementor-widget-image\" data-id=\"c0427cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"84\" height=\"50\" src=\"https:\/\/giocup.pt\/wp-content\/uploads\/2025\/12\/flor_298.webp\" class=\"attachment-medium size-medium wp-image-14669\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25fd1ab elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"25fd1ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"form_garantias_devolucoes\" name=\"Formulaire - Garanties et retours\" aria-label=\"Formulaire - Garanties et retours\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"15630\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"25fd1ab\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom du consommateur\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_c8cb096 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c8cb096\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tBureau de la consommation\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c8cb096]\" id=\"form-field-field_c8cb096\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_e908884 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e908884\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_e908884]\" id=\"form-field-field_e908884\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-message elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNum\u00e9ro de commande\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[message]\" id=\"form-field-message\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_76ab72a elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_76ab72a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tProduit\/Mod\u00e8le\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_76ab72a]\" id=\"form-field-field_76ab72a\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_27b6e57 elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_27b6e57\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDate de la commande\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_27b6e57]\" id=\"form-field-field_27b6e57\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_143b868 elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_143b868\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDate de r\u00e9ception\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_143b868]\" id=\"form-field-field_143b868\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_b952ad1 elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b952ad1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOption souhait\u00e9e\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_b952ad1]\" id=\"form-field-field_b952ad1\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">S\u00e9lectionnez une option<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Remboursement\">Remboursement<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u00c9changer contre une autre taille\/un autre mod\u00e8le\">\u00c9changer contre une autre taille\/un autre mod\u00e8le<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_2277071 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2277071\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_2277071]\" id=\"form-field-field_2277071\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_843d0e3 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_843d0e3]\" id=\"form-field-field_843d0e3\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_843d0e3\">En soumettant ce formulaire, vous d\u00e9clarez exercer votre droit de r\u00e9tractation conform\u00e9ment aux dispositions applicables.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_ed66ecf elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_ed66ecf\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Ld0Mq0sAAAAAKPwHAeHovgZe25gUzwF7jJytNro\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-xs\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Soumettre<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2441cbe elementor-absolute elementor-widget elementor-widget-image\" data-id=\"2441cbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"740\" src=\"https:\/\/giocup.pt\/wp-content\/uploads\/2025\/10\/Grupo-281_produtos.webp\" class=\"attachment-large size-large wp-image-14583\" alt=\"\" srcset=\"https:\/\/giocup.pt\/wp-content\/uploads\/2025\/10\/Grupo-281_produtos.webp 830w, https:\/\/giocup.pt\/wp-content\/uploads\/2025\/10\/Grupo-281_produtos-600x555.webp 600w, https:\/\/giocup.pt\/wp-content\/uploads\/2025\/10\/Grupo-281_produtos-300x278.webp 300w, https:\/\/giocup.pt\/wp-content\/uploads\/2025\/10\/Grupo-281_produtos-768x711.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GARANTIES ET RETOURS Droit de r\u00e9tractation (14 jours) Le client peut exercer son droit de r\u00e9tractation dans un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception du produit, sans avoir \u00e0 fournir de motif, conform\u00e9ment au D\u00e9cret-loi n\u00b0 24\/2014. La demande est consid\u00e9r\u00e9e comme valide si elle est envoy\u00e9e avant l\u2019expiration du d\u00e9lai. Elle [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15630","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/giocup.pt\/fr\/wp-json\/wp\/v2\/pages\/15630","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/giocup.pt\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/giocup.pt\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/giocup.pt\/fr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/giocup.pt\/fr\/wp-json\/wp\/v2\/comments?post=15630"}],"version-history":[{"count":3,"href":"https:\/\/giocup.pt\/fr\/wp-json\/wp\/v2\/pages\/15630\/revisions"}],"predecessor-version":[{"id":16021,"href":"https:\/\/giocup.pt\/fr\/wp-json\/wp\/v2\/pages\/15630\/revisions\/16021"}],"wp:attachment":[{"href":"https:\/\/giocup.pt\/fr\/wp-json\/wp\/v2\/media?parent=15630"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}