1.1. This Cookie Policy (this “Policy”) describes how Turtle Petals, Lda (the GIOCUP® brand) uses cookies and similar technologies on the website www.giocup.pt. It supplements our Privacy Policy and should be read in conjunction with the Terms and Conditions.
1.2. Turtle Petals, Lda is the legal entity responsible for operating the website www.giocup.pt and for the processing of personal data related to browsing activity and cookie preferences.
1.3. For the purposes of this Cookie Policy:
・ “Turtle Petals”, “we” and “our” refer to Turtle Petals, Lda (GIOCUP® brand);
・ “Website” refers to www.giocup.pt;
・ “GIOCUP® brand” refers to the commercial identity and “GIOCUP®” products.
Cookies are small files placed on your device when you visit our Website. Similar technologies (e.g., pixels, tags, local storage, SDKs, web beacons) may be used for comparable purposes (measurement, personalization, security, and communication between services).
We use cookies and similar technologies to:
・ ensure essential functionality (session management, shopping cart, Website security);
・ record and respect your preferences (including choices made in the Consent Management Platform (“CPM”));
・ measure audience, performance, and improve user experience (analytics);
・support A/B testing and quality assurance;
・ enable chat integrations;
・ manage and measure campaigns (e.g., Meta/TikTok pixels) and analytics (Google Analytics/Tag Manager), where valid consent has been obtained.
4.1. Strictly necessary cookies (legal basis: legitimate interest): ensure the Website functions properly (e.g., security, session, cart, CMP, and “Manage Cookies”). These cookies do not collect information for marketing purposes.
4.2. Functional cookies (legal basis: consent): remember preferences (language, UX) and support chat and certain experience-related integrations.
4.3. Performance/analytics cookies (legal basis: consent): measure usage, most viewed pages, and events, and help improve the Website (e.g., Google Analytics/Tag Manager).
4.4. Advertising/targeting cookies (legal basis: consent): enable pixels (e.g., Meta, TikTok), support more relevant advertising, measure campaigns, and prevent ad repetition.
4.5. A/B testing technologies (legal basis: consent): compare and improve versions and components through controlled testing.
We use or may use:
・ Google Analytics / Tag Manager (analytics and tag management)
・ Meta and TikTok pixels (marketing/measurement)
・ Chat/support tools
・ Consent Management Platform (CMP)
Details (cookie name, purpose, and duration) are available in the CMP panel (“Configure”) and may be updated over time.
We use cookies set by us (first-party) and by partners (third-party). The CMP identifies the source and allows you to accept or reject categories and, where available, specific vendors.
When you access the Website, a pop-up is displayed with the options “Accept,” “Reject,” and “Configure.” Non-essential cookies are blocked until we obtain your consent. You can change your choices at any time via “Manage Cookies” in the footer.
We retain records of consent and refusal for an appropriate period to demonstrate compliance.
If you reject non-essential cookies (functional, analytics, advertising), the Website will continue to function, but certain features (e.g., chat, personalization) may be limited; your visit will not be measured for performance improvement; and advertising may be less relevant. To remove third-party cookies already set, you can also use your browser settings (Chrome, Edge, Firefox, Safari, Opera). Consent preferences can be reviewed at any time via “Manage Cookies.”
Some vendors (e.g., Google, Meta, TikTok) may process data outside the European Economic Area (EEA). In such cases, we rely on appropriate safeguards (adequacy decisions, Standard Contractual Clauses, and, where necessary, supplementary measures) to ensure an equivalent level of protection. Further information is available upon request at support@giocup.pt.
We may update this Policy to reflect legal or operational changes (tools/vendors). The applicable version is the one published on the Website. The CMP panel always shows the current status of cookies, categories, and vendors.
For questions about cookies and privacy: support@giocup.pt
