Cookie Policy

1. Who we are and scope

1.1. This Cookie Policy (this "Policy") describes how Turtle Petals, Lda (GIOCUP® brand) uses cookies and similar technologies on the website www.giocup.pt. It complements our Privacy Policy and should be read in conjunction with the Terms and Conditions.

1.2. Turtle Petals, Lda is the legal entity responsible for the operation of the website www.giocup.pt and for processing personal data related to browsing and cookie preferences.

1.3. For the purpose of this Cookie Policy:
・ “Turtle Petals”, “we”, and “our” refer to Turtle Petals, Lda (GIOCUP® brand);
・ “Website” refers to www.giocup.pt;
・ “GIOCUP® brand” refers to the commercial identity and “GIOCUP®” products.

2. What are cookies and similar technologies

Cookies are small files placed on your device when you visit our Website. Similar technologies (e.g., pixels, tags, local storage, SDKs, web beacons) may be used for analogous purposes (measurement, personalization, security, and communication between services).

3. Why we use cookies

We use cookies and similar technologies to:
・ ensure essential functionalities (session, cart, Website security);
・ record and respect your preferences (including choices made in the Consent Management Platform ("CMP"));
・ measure audience, performance, and improve experience (analytics);
・ support A/B testing and quality;
・ enable chat integrations;
・ manage and measure campaigns (e.g., Meta/TikTok pixels) and analytics (Google Analytics/Tag Manager), whenever valid consent is given.

4. Cookie categories and legal bases

4.1. Strictly necessary cookies (basis: legitimate interest): ensure the functioning of the Website (e.g., security, session, cart, CMP, and "Manage Cookies"). They do not collect information for marketing purposes.

4.2. Functionality cookies (basis: consent): remember preferences (language, UX), support chat, and certain experience integrations.

4.3. Performance/analytics cookies (basis: consent): measure usage, most viewed pages, events, and help improve the site (e.g., Google Analytics/Tag Manager).

4.4. Advertising/targeting cookies (basis: consent): enable pixels (e.g., Meta, TikTok) and more relevant advertising, measure campaigns, and prevent ad repetition.

4.5. A/B testing technologies (basis: consent): compare and improve versions and components with controlled tests.

5. Tools and providers (examples)

We use or may come to use:
・ Google Analytics/Tag Manager (analytics and tag management)
・ Meta and TikTok pixels (marketing/measurement)
・ Chat/customer service
・ Consent Management Platform (CMP)
Details (cookie name, purpose, and duration) are available in the CMP panel ("Configure") and may be updated over time.

6. First-party and third-party cookies

We use cookies set by us (first-party) and by partners (third-party). The CMP identifies the origin and allows you to accept or reject categories and, where possible, specific providers.

7. How we manage your consent (CMP)

Upon accessing the Website, a pop-up window is displayed with the options "Accept", "Reject", and "Configure". We block non-essential cookies until we obtain your consent. You can change your choices at any time in "Manage Cookies" in the footer.
We retain evidence of consent and refusal for an adequate period to prove compliance.

8. Impact of rejecting cookies and browser management

If you reject non-essential cookies (functional, analytics, advertising), the Website will continue to function, but certain features (e.g., chat, customizations) may be limited; we will not measure your visit for performance improvement; and the advertisements displayed may be less relevant. To remove already set third-party cookies, also use your browser settings (Chrome, Edge, Firefox, Safari, Opera). Consent preferences can be reviewed at any time in "Manage Cookies".

9. International transfers

Some providers (e.g., Google, Meta, TikTok) may process data outside the European Economic Area (EEA). In such cases, we use appropriate mechanisms (adequacy decisions, Standard Contractual Clauses and, where necessary, supplementary measures) to ensure equivalent protection. More information is available upon request to support@giocup.pt.

10. Updates to this Policy

We may update this Policy to reflect legal or operational changes (tools/providers). The applicable version is the one published on the Website. Your CMP panel always shows the current status of cookies, categories, and providers.

11. Contacts

For questions about cookies and privacy: support@giocup.pt