Everything you need to know about your GIOCUP® menstrual cup
Shipping, delivery and returns
Until 31 October 2026, shipping is free across the European Union. From 1 November, it is free in Portugal on orders from €30; for other destinations, the cost is calculated at checkout.
Orders in mainland Portugal usually arrive within 3 working days with express shipping, or 3 to 10 working days with standard shipping. For the Autonomous Regions (Madeira/Azores): 3 to 10 working days (standard); express subject to availability. We ship across the European Union, with the delivery time and shipping cost shown at checkout depending on the destination.
Yes. We ship across the European Union. Rates and delivery times vary by destination and are calculated at checkout.
• Standard: 4-10 working days (EU/EEA), depending on the country, carrier and service
• Express: up to 4 working days, subject to availability
As this is an intimate hygiene product, please see our warranty and returns policy for the conditions that apply to exchanges and returns.
No. As this is an intimate hygiene product, opening the hygiene seal means the right of withdrawal is lost. You have 14 days from delivery to return it, but only with the seal intact and the packaging complete. The legal guarantee against manufacturing defects always applies.
We send you an email with the tracking number as soon as your order is dispatched.
To cancel, you can use the withdrawal form or write to us at giocup@giocup.pt, within 14 days of receiving your order, as long as the hygiene seal is intact. The conditions are set out in our warranty and returns policy.
If you need to change anything (size, colour or address), write to us at giocup@giocup.pt with your order number as soon as possible.
Contact giocup@giocup.pt with your order number and a description/photo of the problem. In these cases, return/reshipping costs are covered by GIOCUP®.
Payments
We accept Multibanco, MB WAY, EuroPix, Apple Pay and Google Pay. You choose the method at checkout.
Yes. Payment is processed at Shopify checkout over an encrypted connection. Your card details never pass through us and are not stored in our shop.
When you place your order. If you pay by Multibanco, the reference is generated at the end of your purchase and the order is only dispatched once we receive payment confirmation.
Using the cup
It's a small medical-silicone container that is inserted into the vagina to collect menstrual flow, instead of absorbing it like a pad or tampon. Once inserted, it opens naturally and creates a seal, staying firmly in place until it's ready to be emptied.
It's chosen by measurement, never by age: what counts is your flow, whether you've had a vaginal birth and whether it's your first cup. Take the 3-question quiz or check our size guide (0, 1 or 2).
Before you buy, take the 3-question quiz or check the size guide. If you're still unsure, the KIT comes with two sizes (0+1 or 1+2) so you can try them and keep the one that works best, without buying twice. Please note that, as this is an intimate hygiene product, it can't be returned once the seal has been opened.
Up to 12 hours in a row, depending on your flow. On heavier days, you may need to empty it more often.
When it's inserted correctly, you don't feel it. The medical-grade silicone, soft to the touch, and the anatomical design make insertion gentle, even for beginners.
Yes, that's one of the big advantages of the cup. You can sleep, swim, run or work out with it in, as long as it's inserted correctly and well sealed, for up to 12 hours in a row.
No. The vagina is a closed canal: the cup can't go past the cervix. It may move up a little during the day, but you can always reach the base: relax, bear down as if you were going to the toilet and squeeze the base to release the seal before pulling.
It's almost always a sign that the cup hasn't opened fully. After inserting it, rotate it or run your finger around the base to check that it's open and well sealed. In your first cycles it's normal to need to try different folds and angles. If it keeps happening, the size may not be right for you. Check the size guide.
Yes, but talk to your doctor or gynaecologist first. Always release the seal before removing the cup, so you don't pull on the IUD strings. There is no evidence that correct use of the cup dislodges the device.
During your cycle, wash it with water and mild soap. At the start and end of each cycle, boil it in water for 4 to 5 minutes.
Cup material
Made from medical-grade silicone, free from BPA and latex. We chose it because it is stable: it doesn't absorb, it can be washed and boiled, and it keeps its shape and flexibility cycle after cycle.
The medical-grade silicone we use is free from BPA and latex and doesn't absorb, so it doesn't hold on to odours.
Under normal conditions and with proper care, it lasts up to 10 years: much more economical than pads or tampons.
Production and certification
In Batalha, Portugal, in a controlled cleanroom. You'll find the manufacturing details on our How we make it page.
Every batch goes through rigorous quality checks before it's packed. You can see the whole process in How we make it.
Our team is here to help. Get in touch and we'll be happy to answer. If you'd like to know more about how to use the cup, see the full guide.
