Shipping policy

Shipping

Until 31 October 2026, shipping is free across the European Union, Azores and Madeira included.

From 1 November 2026, shipping is free in mainland Portugal on orders from €30. For other destinations, the shipping cost is shown at checkout, based on the destination.

1. Deliveries: Portugal and Europe

1.1. Portugal (indicative):

• Mainland Portugal: 3-10 working days (Standard); up to 3 working days (Express, where available)

• Autonomous Regions (Madeira/Azores): 3 to 10 working days (Standard); Express subject to availability

1.2. Europe (indicative):

• Standard: 4 to 10 working days (EU/EEA), depending on the country, carrier and shipping method

• Express: up to 4 working days, subject to availability

1.3. Delivery times are counted from dispatch, in working days, and may vary during peak periods (e.g. campaigns, Christmas) and due to external conditions (weather, strikes).

1.4. Failure attributable to the Customer (incorrect address, repeated absence): may result in a new delivery attempt at additional cost.

2. Force Majeure

Turtle Petals shall not be liable for delays or failures to perform arising from force majeure, including natural disasters, strikes, acts of public authority, widespread transport or logistics failures, or other unforeseeable and unavoidable circumstances that prevent timely performance, without prejudice to good faith and to keeping the customer informed.